WhatsApp Business
The WhatsApp Business Platform enables companies of all sizes—from small businesses to large enterprises—to connect with customers globally, deliver automated information services, and provide real-time support.
To access the platform’s advanced messaging capabilities, businesses partner with a Meta-authorized Business Solution Provider (BSP). BSPs handle the technical infrastructure, onboarding, and platform compliance.
NusaSMS is an official Business Solution Provider (BSP) equipped to deliver comprehensive WhatsApp Business solutions for your organization. We streamline your integration process, manage platform requirements, and provide the secure framework needed to connect your systems directly to the WhatsApp network.
This documentation provides various information related to WhatsApp Business services on the NusaSMS platform.
Broadcast messages
Streamline your mass communication with NusaSMS Broadcast. This service enables businesses to seamlessly send both Marketing and Utility messages. By utilizing our file-based broadcast feature, you can effortlessly launch messaging campaigns directly from your data files (including .xls, .csv, and more).
WhatsApp over API
Elevate your business communication with the NusaSMS WhatsApp Business API. This scalable solution empowers businesses to automate customer messaging securely while ensuring full compliance with WhatsApp’s official requirements.
Learn more about WhatsApp Business API.
Reporting and Analytics
NusaSMS offers a comprehensive reporting feature to help you measure the success of your messaging campaigns. Our dashboard provides real-time tracking of your Delivery Status (Sent, Delivered, and Failed), giving you full visibility into your message performance. For deeper analysis and archiving, you can seamlessly Download Reports in standard spreadsheet formats.
Webhooks
Webhooks deliver JSON payloads to your server for message status updates, incoming messages, and other notification utilities.
The platform relies heavily on webhooks, as the contents of any message sent from a WhatsApp user to your business phone number is communicated via webhook, and all outgoing message delivery status updates are reported via webhook.